Ask in the EHR
Click Help on any page and ask a question. Routine ones get a step-by-step walkthrough on the screen you are on. Anything else goes to Bomi support, and the reply shows up in the same thread.
Guide 8 of 8Bomi is an insurance concierge for therapy practices.
Getting help, and leaving Bomi.
Reply to your Monday email, email contact@bomihealth.com, or click Help in Bomi EHR. Replies average about three hours, including evenings; URGENT in the subject gets priority.
We handle insurer follow-up. You handle client conversations and answer when we need information.
Email the team
Billing, credentialing, a payer, a client balance: email the team directly. Average reply about three hours, including evenings. Put URGENT in the subject to jump the queue.
Reminders that link to the step
If setup stalls or we are waiting on a document, you get a reminder with a link to that exact step.
The Monday email
Every week: what moved, what is stuck, what needs you. Reply to it and the right person picks it up.
When something goes wrong
What happenedWe doYou do
A claim is denied or rejected
Bomi: Follow up within 1 to 2 days
You: Answer if we need a correction
A claim is still unpaid
Bomi: Follow up at 14 to 30 days, depending on the payer
You: Reply if we need information
A payer asks for records
Bomi: Tell you what they want and the deadline
You: Send the records; we don’t access your notes
A license or malpractice policy is expiring
Bomi: Remind you before it expires
You: Renew and upload it
Leaving
Month-to-month. Tell us your end date. Your contracts, payer logins, and data stay yours.