Support
Get help with Bomi, including the Bomi app.
Contact support
Email support@bomihealth.com. Tell us your practice name and the phone number or email address you sign in with. Please don’t include client health information, passwords, or sign-in codes.
The Bomi app
Who can use the app?
Bomi is for practices that use the Bomi EHR, and you need an account with one to sign in. Staff who aren’t clinicians use the Bomi EHR on the web.
Clinicians can see their schedule, join video appointments, message clients, and record sessions for AI notes. Clients can see their appointments, join video visits, and message their care team. Some features depend on what your practice has turned on.
How do I sign in?
Enter your phone number or email address, and we’ll text or email you a 6-digit code.
To sign in faster next time, turn on Face ID, Touch ID, or fingerprint sign-in when you enter your code, or later from the app menu.
How does recording for AI notes work?
Clinicians can record an in-person session, or turn on AI transcription during a video appointment, to draft their notes. Recording is available only when your practice has AI Notes turned on and every client in the session has signed the AI notes consent form.
The audio is uploaded to Bomi and turned into a transcript for your AI note drafts. Bomi deletes the audio automatically within seven days.
How do I delete my account or data?
Email privacy@bomihealth.com with the subject “Bomi account deletion” and include the phone number or email address you sign in with and your practice name. You don’t need the app installed to ask. Signing out or uninstalling the app doesn’t delete your account. See the Privacy Policy for what we delete and what we must keep.