PROMISe Login: PA Provider Portal and Biller Access

For PROMISe provider login, open Official PROMISe provider portal and sign in with your provider or authorized alternate account.

Last checked: October 9, 2026.

Direct links: PROMISe login, registration and help

• Provider login and first-time registration

• Password recovery: Internet Help Manual — also available under portal Quick Links.

• Provider Assistance Center: 717-975-4100 or 800-248-2152 — DHS lists these numbers for persistent login problems.

• Start a new provider enrollment application

• Enrollment requirements

The PROMISe login page looks like this: existing users enter their User ID and choose Log In; first-time users choose Register Now.

Screenshot source: PROMISe Provider Internet User Manual v5.50 (July 9, 2025), PDF/printed page 251.

TL;DR: use your own login, and give your biller their own

Use your own PROMISe login. Your biller uses their own Alternate login, which the practice authorizes for its provider records. New enrollment applications and your county’s behavioral health plan participation are separate. PROMISe Provider Internet User Manual

Who needs their own PROMISe login

Give each biller an alternate account with their own name and credentials. Each provider must authorize the relevant records; an alternate working for multiple authorized providers can use Switch Provider. Our recommendation is that one person own each login’s security checks and keep any MFA or recovery method personal. Never share your password. Group/business provider registration uses the organization’s name in the name fields as the manual instructs; do not substitute a staff member’s name for those entity fields. PROMISe manual: provider and alternate registration

Before you create access

Confirm the enrolled provider’s 13-digit provider number and the SSN or EIN on file. If an account exists, resolve its access issue before registering another. Our recommendation is to identify the person responsible for alternate authorization and account recovery before handing billing work over. DHS PROMISe FAQ: registration and alternate accounts

Account setup steps

Complete first-time registration with the provider details, create a unique user ID and password, answer three challenge questions, and choose a site key token and passphrase. The Internet Help Manual is available from Quick Links on the portal landing page. DHS PROMISe FAQ: registration and alternate accounts

Screenshot source: PROMISe Provider Internet User Manual v5.50 (July 9, 2025), PDF/printed page 29.

Add your biller as an alternate

Open Manage Alternates and Add New Alternate. Enter the requested identity details and select the four-digit PIN, then confirm. Securely provide the generated Alternate Code and PIN to the biller for their own registration and security setup. The practice authorizes that person’s Alternate access; it does not hand over the provider’s password. For an existing registered alternate, use Add Registered Alternate. Keep any MFA or recovery method with the biller who owns that login. PROMISe Provider Internet User Manual

Screenshot source: PROMISe Provider Internet User Manual v5.50 (July 9, 2025), PDF/printed page 42.

PROMISe login errors and lockouts

Follow the Internet Help Manual’s login help and password recovery instructions for an existing account. If the desired provider is missing after sign-in, check authorization and Switch Provider rather than creating another alternate. For persistent login issues, DHS lists the Provider Assistance Center linked above. PROMISe Provider Internet User Manual

Keep enrollment separate from account setup

A portal account or alternate authorization does not complete a clinician’s Medicaid enrollment. Use the state enrollment instructions and new-application endpoint for that task. DHS: enroll as a Medicaid provider

Behavioral HealthChoices uses the county’s BH-MCO

EVS verifies coverage and related information; it does not guarantee payment. For Behavioral HealthChoices, use DHS’s county directory to identify the BH-MCO rather than assuming the member’s physical health plan is the behavioral health payer. DHS official BH-MCO county directory

Where are EVS instructions?

Use the DHS ACCESS EVS FAQ and the eligibility article below for the service-date verification workflow. DHS ACCESS Eligibility Verification System FAQ

Related provider guides

• PA Medicaid Enrollment for Therapists: PROMISe and ePEAP

• PA HealthChoices: Physical vs Behavioral Health MCOs by County

• Verify PA Medicaid Eligibility with PROMISe EVS

• PA Medicaid Behavioral Health Claims: PROMISe or BH-MCO?

• PA Medicaid Mental Health Telehealth Billing: Current Rules

• Add your biller as a PROMISe alternate

• Check a PROMISe application using the ATN

• Assign an individual clinician’s fees to a group

Frequently Asked Questions

What is the PROMISe provider login?

Use the official Pennsylvania PROMISe provider portal linked in sentence one.

How do I reset my PROMISe password?

Use the password recovery instructions in the official Internet Help Manual. For persistent access problems, DHS lists the Provider Assistance Center at 717-975-4100 or 800-248-2152.

Can one PROMISe alternate work for multiple providers?

Yes, after each provider authorizes access. Use Switch Provider to select the intended record.

Is PROMISe login the same as ePEAP enrollment?

No. Account access, an enrollment application, and Behavioral HealthChoices network participation are separate tasks.