Fallon Payspan Payments and the 2027 Zelis Move

Last updated: October 9, 2026.

October’s notice changes the earlier timeline

As of October 9, 2026, Fallon’s October Connection newsletter identifies Payspan as its current provider-payment processor and says the Zelis transition will take place in 2027. Use this newer notice rather than an earlier expectation of a 2026 switch. The newsletter does not establish a specific 2027 cutover day. Fallon October 2026 Connection

Keep current and future enrollment tasks separate

For current Payspan access, use the official login and registration-code help linked below. For the announced replacement, Fallon lists Zelis Accelerated Payment Platform Edge, virtual card, cost-free Fallon ePayment Center and paper check options. Providers who already selected a replacement option should follow the newsletter’s instruction that their selection is retained. Fallon October 2026 Connection

Choose the future payment option deliberately

Fallon publishes separate support routes: 855-774-4392 for ePayment Center ACH, and 877-828-8770 for ZAPP, virtual-card or check questions. Ask which agreement and charges apply before selecting an optional service. Do not assume the no-cost payer option and a premium multi-payer service have the same terms. Fallon October 2026 Connection

Prepare a reconciliation handoff for the eventual switch

Keep a dated note of the current payment route, any future election and the source used to confirm it. Before cutover, retain the reports needed for unresolved payments. After the first replacement payment, compare the deposit with its remittance and confirm the biller can retrieve the corresponding record. Recheck Fallon’s latest notice before changing the practice’s workflow.

Existing Payspan account: add the payer and choose EFT

The screens below illustrate the Payspan interface in a January 2026 guide published by Arizona Complete Health. Your payer’s current product and payment instructions determine which options are available; this example does not replace them. Read the public Payspan tip sheet.

For an existing account adding a payer relationship, open Your Payments and Manage Reg. Codes, then Add New Reg. Code. Enter the registration code, PIN and TIN supplied for that payer relationship. Tip sheet, pages 1–2.

Screenshot source: Zelis (Payspan) Tip Sheet 26-005 (January 13, 2026), page 2.

When Payment Preference offers ACH for the payer, select that option and review its terms before continuing. The guide says payment options depend on payer preferences; ask for the payer’s basic no-cost EFT route rather than assuming every ACH-branded offer has the same terms. Payment Preference example, page 2.

Screenshot source: Zelis (Payspan) Tip Sheet 26-005 (January 13, 2026), page 2.

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Frequently Asked Questions

Has Fallon already stopped Payspan in October 2026?

Fallon’s October 2026 newsletter calls Payspan the current processor and moves the transition to 2027. Confirm later updates with Fallon before acting.