Sunshine Medicaid Payspan EFT and Transition Dates

Last updated: October 9, 2026.

Current instructions still point to Payspan

As of October 9, 2026, Sunshine Health’s electronic-transactions page directs providers to Payspan for remittances and EFT enrollment. It lists Payspan support at 877-331-7154. Use the payer’s current instructions for an existing access or deposit problem. Sunshine electronic transactions

Confirm the announced transition date

Sunshine’s September notice table lists December 2, 2026 for Medicaid, but another paragraph still refers to November. Because the official page conflicts with itself, confirm the effective date with Sunshine before changing the practice’s payment workflow. Do not apply the Ambetter or Wellcare date to Medicaid. Sunshine September 2026 migration notice

Choose the free EFT/ERA replacement deliberately

The notice links Centene claims ePayment Center for no-cost ACH/EFT and ERA, separately from optional paid Zelis services. Use the linked free route when making that election. Save the confirmation and the product covered so the biller can trace the first replacement payment. Sunshine September 2026 migration notice

Official free Centene claims EFT/ERA registration

Address changes need attention in both places

Sunshine’s electronic-transactions page tells providers to update address information with both Payspan and the health plan. For a missing remittance or mailed item, compare the two records through the approved account processes. For a missing deposit, ask which payment system issued it. Keep current payment access available while preparing the new election. Sunshine electronic transactions

Existing Payspan account: add the payer and choose EFT

The screens below illustrate the Payspan interface in a January 2026 guide published by Arizona Complete Health. Your payer’s current product and payment instructions determine which options are available; this example does not replace them. Read the public Payspan tip sheet.

For an existing account adding a payer relationship, open Your Payments and Manage Reg. Codes, then Add New Reg. Code. Enter the registration code, PIN and TIN supplied for that payer relationship. Tip sheet, pages 1–2.

Screenshot source: Zelis (Payspan) Tip Sheet 26-005 (January 13, 2026), page 2.

When Payment Preference offers ACH for the payer, select that option and review its terms before continuing. The guide says payment options depend on payer preferences; ask for the payer’s basic no-cost EFT route rather than assuming every ACH-branded offer has the same terms. Payment Preference example, page 2.

Screenshot source: Zelis (Payspan) Tip Sheet 26-005 (January 13, 2026), page 2.

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Frequently Asked Questions

When does Sunshine Medicaid leave Payspan?

The September notice table says December 2, 2026, while another paragraph says November. Confirm the date with Sunshine; the notice is internally inconsistent.