How to Join the Health Advocate EAP Provider Network

Last reviewed: October 7, 2026.

You join Health Advocate’s EAP network through its Care Connect portal. A practice manager registers the group, each clinician gets their own login and profile, and Health Advocate’s Affiliate Relations team reviews and activates each profile before EAP referrals can arrive.

Health Advocate launched Care Connect in January 2026 for onboarding, profile upkeep, referrals, and invoicing. Group practices most often ask us two things: whether associates can be credentialed under the group, and whether one person can run the whole account. Health Advocate’s answers to both are below.

Can Associates Bill Under the Group?

Yes, with conditions. Associates can be credentialed under the group, each with their own provider profile, as long as each one meets Health Advocate’s requirements for supervised providers. Affiliate Relations gave us these requirements in writing:

1. The associate holds an active provisional, limited, or associate license, as state rules require.

2. A copy of the supervisor’s current license is submitted.

3. The supervisor also applies to and is fully credentialed with the Health Advocate EAP network.

4. A supervision agreement describing the supervision plan, signed by both supervisor and associate, is provided.

5. Supervisor and associate practice within the same organization.

Health Advocate also told us that supervised providers are paid $10 less per session than the standard contracted rate. Rates are set at the practice level and can vary by state or county, so check the rate in your own agreement instead of assuming another group’s figure.

One Group Account, Separate Clinician Logins

Health Advocate’s Care Connect setup is not one shared login for the whole practice. Affiliate Relations explained the model this way:

• The practice manager registers the group. After that, other users are added from inside the practice record.

• Every counselor needs a unique login and password to manage their own provider profile.

• Invitations come from the group account. Go to Practice Individuals, expand Invite Individuals to Join Practice, enter the person’s email, choose their roles, and select Send Invite. The same flow adds billing staff, administrators, or another practice manager.

• Referrals and invoicing can be handled centrally by a practice manager, administrator, or billing staff, so clinicians do not have to manage those tasks themselves.

Onboarding Steps

1. Open the official Care Connect page and select Join Now. Account creation asks for an email verification code and a new password.

2. Enter the practice and office information as the practice manager.

3. Invite each clinician, using an email address that clinician actually checks.

4. Each clinician completes their profile and uploads the documents Health Advocate lists: license, liability insurance, and any applicable disclosures. For associates, add the supervisor’s license and the signed supervision agreement.

5. Submit for activation. Affiliate Relations reviews the profile before referrals become possible.

Creating an account is not the same as applying. The portal separates account creation, profile completion, and the final submission for activation. Track each as its own milestone, and do not tell a clinician they are “in network” until Health Advocate confirms activation.

What Group Applications Run Into

In our experience onboarding groups, these points change the plan:

• The supervisor adds an application. A practice that plans to credential two associates is really credentialing three people, because the supervisor must be in network too. Some owners reconsider the EAP once they see that count. Settle the roster before anyone starts a profile.

• Associates with two license types. An associate who holds more than one associate license may not need both credentialed. Decide which license the clinician will practice under for EAP work before you build the profile.

• Clinicians who may be leaving. Credentialing someone who may not stay with the group wastes effort for both the practice and the payer. Confirm the roster first.

• Unclear activation steps. Health Advocate’s written guidance does not say whether each invited profile needs its own final submission and activation. Ask Affiliate Relations before assuming one group submission covers everyone.

For questions, the Care Connect FAQ lists AffiliateSupport@HealthAdvocate.com. Keep passwords and clinical details out of those messages.

After Activation: Referrals and Invoices

Health Advocate says activated providers become eligible for EAP referrals and that its care team checks availability before sending one. Activation does not guarantee referral volume. When a referral arrives, follow that referral’s session and authorization details. For how another EAP handles session paperwork, see how to submit a Workplace Options EAP invoice. For supervision rules with other payers, see who you can bill under as a supervisor.

Bomi handles EAP credentialing alongside a practice’s other payers. Learn more about our credentialing service.

Frequently Asked Questions

Do supervised associates need their own Health Advocate credentialing?

Yes. They can join under the group, but each associate gets an individual profile and must meet the associate-license and supervision-agreement rules. The supervising clinician must also be credentialed with the network.

Can our biller manage Care Connect for the whole practice?

For referrals and invoicing, yes. A user with a billing, administrator, or practice manager role can handle those for the group. Each counselor still needs a personal login to maintain their own profile.

Are associate sessions paid at the full rate?

No. Health Advocate told us supervised providers receive $10 less per session than the standard contracted rate. Base rates vary by practice and location.

Sources

• Health Advocate: Care Connect provider onboarding FAQ

• Health Advocate: Care Connect launch, January 27, 2026